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Humanizing Healthcare – Removing Bias and Barriers – Health Equity for All – Theresa Demeter MHA Tegria

Why we need to talk about health equity and implicit bias now.

Tegria is a nationwide and international consulting firm that works with health organizations, non-profits, and employers to identify improvements in processes and teamwork, and help their patients, audiences, and workers benefit from truly humanized healthcare.

Humanized healthcare means that each patient is recognized and treated as the individual each truly is, without cookie cutter approaches, biases imposed by members of the care team or even technology (as you will learn in this Show), or inefficiencies or delays due to cross-discipline lack of teamwork.  

We learn about barriers to care, which can include appointment and hold times that don’t work for patients in need, geographic or time inaccessibility due to distance, understaffing, or inadequate facilities, and biases that can easily have a negative effect on care due to age, ethnicity, gender, race, or communication ability.

We learn too about Social Determinants of Health (SDOH) – how where we live, our socio-economic background, our degree of education, and cultural and physical environments determine up to 80% of our health outcomes, despite the level of care provided.  

You’ll learn a lot about solutions in this presentation with Theresa Demeter, MHA, the Managing Director of Clinical Solutions, for Tegria, a powerful and successful convergence of health consulting organizations who have deep expertise in analysis, process improvement and technology.


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About Your Presenter

Theresa Demeter, MHA
Managing Director - Clinical Solutions at Tegria - Delivering Compassionate Healthcare | | Website

Theresa Demeter is an entrepreneurial executive administrator with 30 years of healthcare performance and operational experience. In her role as a Managing Director at Tegria, she brings her passion for conceptualizing and implementing innovative solutions that drive quality and performance improvement to optimize patient outcomes. Theresa developed Tegria’s offering that helps healthcare organizations prioritize and operationalize their health equity strategy and mitigate the harmful effects of implicit bias.

Prior to joining Tegria, Theresa drove the formation and expansion of InSytu, a national leader in clinical process improvement consulting powered by macro-simulation. She also served as the Director of Women and Infants Outpatient Services at Swedish Health Services in Seattle.

Theresa earned a master’s degree in healthcare administration from the University of Washington and is a certified childbirth and parenting educator and doula.